Last updated: 27 July 2026
Welcome to TripCell!
TripCell (accessible at https://tripcell.co) is a travel connectivity service that sells prepaid, data-only eSIM plans, allowing travellers to connect to local mobile data networks in over 200 countries and regions without a physical SIM card. TripCell is operated by BIT&UNION LTD, a company registered in England and Wales under company number 16541499, with its registered address 20 Wenlock Road, London, England, N1 7GU (referred to as "we", "us", "our", or the "Company").
Please read these Terms and Conditions (the "Terms") carefully before accessing the Website or purchasing any eSIM plan or other product or service (the "Services") through it. By accessing the Website, creating an account, or purchasing a Service, you agree to be bound by these Terms, our Privacy Policy, and our Cookie Policy (together, the "Terms of Use"), which form a binding agreement between you (the "User", "you" or "your") and the Company. If you do not accept these Terms in full, you must not use the Website or purchase any Services.
TripCell sells prepaid, data-only eSIM Plans for use while travelling. Our Plans provide mobile data connectivity only; they do not include traditional voice calling or SMS text messaging services. Users may continue to make calls and send messages using internet-based applications such as WhatsApp, Viber, or Messenger while connected to a TripCell Plan.
We do not operate our own mobile network. Instead, we partner with local and international mobile network operators and purchase wholesale data allowances, which we resell to travellers as convenient, ready-to-use eSIM Plans. Our revenue is derived from the margin between the wholesale cost of data and the retail price charged to customers.
To use the Website or purchase Services, you must be at least 18 years old and have the legal capacity to enter into a binding contract. By using the Website, you confirm that you meet these requirements. Access to the Website and Services may be restricted in certain jurisdictions where their provision would violate applicable laws, sanctions, or export controls, and we reserve the right to restrict access accordingly.
You may need to create a User Account to purchase and manage Plans. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately at [email protected] of any unauthorised use of your account. You agree to provide accurate, current, and complete information when registering, and providing false or misleading information may result in suspension or termination of your account.
It is your sole responsibility to verify, before purchase, that your device supports eSIM technology, is unlocked to accept third-party eSIM profiles, and is compatible with the mobile networks available in your destination. We are not liable for a Plan that cannot be activated due to device incompatibility, and, save where required by applicable consumer law, purchases are non-refundable on this basis once the eSIM profile has been installed or activated.
Each eSIM is device-locked, meaning it is tied to the specific device on which it is installed and cannot automatically be transferred to a different device. If you need to transfer an unused or partially used Plan to a new device, please contact us at [email protected]; transfers are provided at our discretion and are not guaranteed.
Prices for Plans are displayed on the Website in Euros (EUR) and may change at our discretion; changes will not affect Plans already purchased. We accept payment via Visa, Mastercard, and any other payment methods listed on the Website at checkout. All payments are processed through third-party payment processors that are PCI DSS compliant. You represent that you are authorised to use the payment method provided and that all payment information you supply is accurate.
We may utilise third-party payment processors to handle transactions. These processors operate under their own terms and conditions and privacy practices, and we are not responsible for their acts or omissions.
All Plans are prepaid and there are no ongoing contracts, subscriptions, or minimum commitments unless expressly stated otherwise for a specific product. You may activate or stop using a Plan at any time; deactivation does not entitle you to a refund except as set out in Section 9 below.
We offer a 30-day refund on any Plan that remains unused and unexpired, calculated from the date of purchase. To be eligible, the Plan must not have been activated (i.e., the eSIM must not have connected to any mobile data network) and must not have passed its validity expiry date.
Once a Plan has been activated — meaning your device has connected to a mobile data network under that Plan — it is treated as a digital service that has begun performance with your express consent, and you acknowledge that your statutory right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 is lost from the point of activation, to the extent permitted by law.
This does not affect your rights if a Plan is faulty, was not activated due to a fault attributable to us, or does not conform to its description. To request a refund, contact us at [email protected] with your order details. Approved refunds will be processed to your original payment method without undue delay, and in any event within 14 days of our acceptance of the refund request, subject to processing times of your payment provider. No fees will be charged for processing a valid refund.
If you are a consumer resident outside the UK, additional local consumer protection laws may also apply to your purchase and are not excluded by this section.
When using the Website or Services, you must not:
We reserve the right to suspend or terminate access to the Services, without notice, where we reasonably believe these Terms or applicable law have been violated.
All intellectual property rights in the Website, its design, source code, and Content (excluding user-generated content) are owned by or licensed to the Company. You may not reproduce, distribute, modify, or create derivative works from any part of the Website without our prior written consent. The Company undertakes to remove any Content that is found to infringe upon the intellectual property rights of any third party.
The Website and Services are provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the accuracy, reliability, or availability of the Website, or the coverage, speed, or quality of any underlying mobile network operated by a third party. We do not guarantee that Plans will be compatible with every device or that connectivity will be available without interruption in every location within a covered country or region.
To the fullest extent permitted by law, we disclaim all implied warranties, including warranties of merchantability, satisfactory quality, and fitness for a particular purpose. Nothing in this section limits or excludes any liability that cannot lawfully be limited or excluded, including liability for death or personal injury caused by our negligence, or for fraud.
To the fullest extent permitted by applicable law, the Company, its affiliates, officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, punitive, or consequential damages, including loss of profits, data, or business opportunity, arising from or related to your use of the Website or Services, including any failure, delay, or limitation of network connectivity provided by third-party mobile network operators.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law, including your statutory rights as a consumer.
The delivery of mobile data connectivity depends on third-party mobile network operators in each destination, over whose networks, coverage, and performance we have no direct control. The Website may also contain links to third-party websites not owned or operated by us; we are not responsible for the content or practices of any such third-party sites.
You agree to indemnify, defend, and hold harmless the Company from and against any claims, liabilities, damages, losses, costs, or expenses arising out of or in connection with your misuse of the Website or Services or your violation of these Terms.
(a) Term. These Terms take effect from the date you first accept them and remain in effect while you use the Website or hold an active Plan.
(b) Termination by you. You may stop using the Services and close your User Account at any time.
(c) Termination by us. We may suspend or terminate your User Account or access to the Services at any time for breach of these Terms or applicable law, and we will provide reasonable prior notice where required by law.
(d) Effect of Termination. Upon termination, you will lose access to your User Account and any unused Plans, save where a refund is owed under Section 9. Termination does not affect any refund rights or liabilities accrued prior to termination.
We may update or amend these Terms at any time by posting a revised version on the Website. Material changes will be notified to you where reasonably practicable. Your continued use of the Website after any changes take effect constitutes your acceptance of the revised Terms. Changes will not affect Plans purchased prior to the change.
We process personal data in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018. Details of what personal data we collect, how we use it, and your rights are set out in our Privacy Policy, available on the Website.
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, save that if you are a consumer resident elsewhere in the UK or the EU, you may also be entitled to bring proceedings in the courts of your own country of residence under applicable mandatory consumer protection law.
If you are a consumer and have a complaint we have not resolved to your satisfaction, you may refer the matter to a UK-approved Alternative Dispute Resolution (ADR) provider. EU-resident users may also use the EU Online Dispute Resolution platform at http://ec.europa.eu/consumers/odr.
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
We shall not be liable for any failure or delay in performance resulting from events beyond our reasonable control, including but not limited to acts of God, war, pandemic, natural disaster, government action, telecommunications or network operator failures, or industrial action.
If you have a complaint about our Services, please contact us at [email protected] or by writing to BIT&UNION LTD, 20 Wenlock Road, London, England, N1 7GU. We will review and respond to your complaint in a timely and fair manner.
These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and us regarding your use of the Website and Services, and supersede any prior agreements or understandings.
If you have any questions about these Terms, please contact us at:
BIT&UNION LTD, company number 16541499, registered address: 20 Wenlock Road, London, England, N1 7GU
